the grade level of written information, using validated readability tests. And we provide extensive feedback on the many aspects of readability and usability that are not addressed in tests of grade level, including content, organization, cultural appropriateness, and design. We use validated tests to assess both print and web-based materials. We provide you with documentation of the strengths and weaknesses of your materials, as well as concrete suggestions for improvements.
• Diabetes in Vulnerable Populations in Contra Costa County
• Evidence of Coverage Project
Writing & Designing for Readability & Usability
We can help you develop and revise health communications materials using our tested and reliable six-step process.
2. Content organization
4. Design and layout
5. Tailoring to your audience
• Health Communication Tips (PDF)
• Consumer Reports Best Buy Drugs Fact Sheets
Health Literacy Trainings & Audits
Our customized and interactive health literacy trainings help staff from your writing, education, legal, marketing, medical, and management departments work together to create health communication materials that are effective and clearly written. The training includes video, lecture, discussion, and hands-on activities.
Training topics can include:
1. What health literacy is and why it is important
2. Planning and processes for developing clear materials
3. Organizing information for clarity
4. The basics of readability and usability testing
5. Identifying and assisting people with limited literacy
We also provide consultation on communication issues, including communication audits and health literacy standardization.
• California Health Communication Project
Linguistic & Cultural Adaptation
We translate and adapt materials in Spanish, Chinese, and over 12 other languages, including American Sign Language. We focus on maintaining easy-to-read content that is culturally appropriate. We conduct focus groups and usability tests in these languages to improve the readability, usability, and cultural appropriateness of materials.
• Parents Guide (California)
• Medi-Cal Access Project Part 1
Alternative Formats & Accessible Design
We develop materials in Braille, audio (MP3, CD, and cassette), large print, text-only, and DVD for people with disabilities. We use a wide variety of graphic design techniques to create materials that are both usable and appealing.
• DMHC Website Redesign
Broad Areas of Expertise
We have successfully developed easy-to-read information on a wide variety of topics, including Medicare, Medicaid, private health insurance, HMOs, diabetes, medication safety, physical activity, fall prevention, parenting, caregiving, and environmental health issues. Our health literacy experts have created easy-to-use adaptations of many consumer health communications: Evidence of Coverage templates, legal language, forms, patient correspondence, newsletters, notices, patient instructions, etc.