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How to Use Your Health Plan

"How to Use Your Health Plan" (formerly "California’s HMO Guide") is a unique, user-friendly resource for people who are in HMOs or PPOs or thinking about enrolling in one. The guide is based on best practices in health communication and health literacy. It is available in English, Spanish, and Chinese and is distributed by the California Office of the Patient Advocate (OPA).

The guide covers choosing a health plan, communicating with your doctor, making decisions about treatment and benefits, and dealing with problems. It explains difficult topics like hospice, long-term care, and getting an Independent Medical Review. It includes websites and toll-free phone numbers where people can find more information or assistance.

March 2008