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Medi-Cal Access Project Year Two Report

This is the report on the second year of the Medi-Cal Access Project. HRA conducted a literature review and extensive formative research to better understand how seniors and people with disabilities who have Medi-Cal make decisions about health care and what additional information might help them make more informed choices. Formative research included 18 focus groups, 22 individual interviews, and 70 usability test interviews with Medi-Cal beneficiaries who speak English, Spanish, or Chinese (Mandarin and Cantonese). HRA also conducted 60 key informant interviews with providers and policy makers. HRA used the research findings to recommend and create complementary interventions. The project worked closely with a 24-person Advisory Group.

August 2007